charlotte's upscale party linen provider

704.529.5111

Monday-Friday 8:30 am - 4:00 pm

FAQs

Do I need to make an appointment to visit the showroom?
No, please feel free to stop by our showroom located at 4400-F Stuart Andrew Blvd. Charlotte, NC 28217 during regular business hours (Showroom hours: Monday-Friday 8:30 a.m. – 4:00 p.m.)

Who should I contact to place an order?
Please call one of our event specialists at (704) 529-5111 or fill out the online request.

Do you offer fabric samples?
Yes, we do offer samples for your convenience. Please view swatches online and visit our showroom to see each fabric in person.

Do your chair covers fit most banquet chairs?
Yes, we offer four different sizes of chair covers which accommodate banquet chairs as well as folding chairs.

Will you make custom linens?
Yes, please contact us for pricing and to place an order.

Will you ship outside your delivery area?

Yes, we can arrange shipping for an added fee.

What are your delivery policies?
Please contact our event specialists for a customized delivery quote.

Is there a minimum order?

No.

What is your change policy?
Changes can be made up to a week prior to event depending upon your order and availability of requested linens.

What is your cancellation policy?
Cancellations should be communicated no later than one business day before your event. Rental fees are non-refundable.

What if the linen is lost or damaged?
A replacement fee will be charged in addition to the rental price.

How are replacement fees calculated?
The fee is the wholesale cost of the linen in addition to the rental price.

What are your payment policies?

We accept cash, credit and debit cards.

Are all your linens featured online?
The majority of our linens are online, but we are constantly adding to our inventory and have additional linens available that are not featured on the website. Please note also that colors viewed on line may differ slightly from the actual fabrics. Please feel free to make an appointment and come by our showroom to see our current linen selection.

What People Say

Elaine and Jamie at First Impressions are always dedicated to go above and beyond to assist with brides as well as corporate clients on event needs. From suggeting colors of the season, to showing how they blend together. They always work with our staff on set up times. I love going to their shop, always friendly, smilling and willing to squeeze us in for last minute needs!

Celine Fortenberry, Director of Catering
Renaissance Charlotte Suites Hotels

Jamie Clemons